Refund PolicyDO YOU HAVE AN ITEM YOUR NOT COMPLETELY SATISFIED WITH?
Not a problem!
Customer satisfaction is always our top priority and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your good’s we will happily offer you an exchange or refund subject to our returns policy.
Simply contact us to arrange us collecting the goods within 14 days of receipt and a full refund will be issued (excluding original postage costs). Please ensure you contact us in good time, so we receive the items within our 14 day policy.
How to proceed if you would like to return/exchange your goods.
To return/exchange your goods you must let us know within 14 days of receipt. Please email firstname.lastname@example.org, Alternatively, you can call us on 01782 542617 for further information.
ITEMS MUST BE RETURNED IN THE ORIGINAL CONDITION.
Please ensure that the correct information is included in the returns email i.e. Name, Address and Item/s Ordered. Kindly remember to state your Order Number, Order Date, whether you wish to request for a Refund or Exchange, products returned and reason for return.
Upon contacting us we will arrange to collect the item you wish to return
All successfully returned items will be credited to the account which was used to originally purchase the item/s, less any taxes or import duties incurred. We are also unable to refund any shipping/postage charges.
Receiving a refund
Refunds to you will be made within 28 days. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
Exchange You will be charged for any difference in cost and any additional shipping, taxes and import duties. Discount codes & Vouchers If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.